Troubleshooting
From time to time, it may be necessary to troubleshoot system faults and issues. The following list details possible faults and solutions:
Hose reel doesn't turn on
- Ensure the red marker on the connectors are hidden.
- Ensure both hose reel power supply LEDs are illuminated green.
- Ensure the hose reel router status light is red.
- Ensure the System Power button LED is illuminated red.
No force feedback
- Ensure the red marker on the left connectors is hidden.
- Ensure both hose reel power supply LEDs are illuminated green.
VR headset doesn't turn on
- Ensure the battery is attached correctly to the back of the headset.
- Ensure the battery is fully charged. Tap the power button once to check.
- Press and hold the VR headset power button for 5 seconds to turn on.
Battery Power Low appears inside the VR headset
Headset battery power less than 15 per cent
- It is recommended to charge the VR headset.
- Use the controller to select OK.
- You will still have use for a short period of time.
Headset power is less than 5 per cent
- It is recommended to charge the VR headset immediately.
Floor height appears too high or, facing in the wrong direction
- Short press the power button to make the headset sleep.
- Navigate to new location or correct orientation. (Ensure it is a clear floor e.g. away from tables and chairs).
- Look down at the clear floor.
- Short press the power button to wake the headset, loading into the FLAIM lobby.
Select Streaming PC window is visible, unable to load FLAIM Lobby
- Ensure the hose reel is on.
- Ensure the hose reel router status light is red.
- Restart VR headset.
Branch / nozzle or controller not tracking / freezing
- Ensure the branch / nozzle tracker is attached to the front of the branch / nozzle.
- Ensure the branch / nozzle tracker and controller are turned on, showing a green light.
- If showing a blue flashing light, hold the power button on either device for approximately 5 seconds until it turns off and turn it on again.
- If the light is flashing red, this indicates the devices battery is low. Refer to the Know the equipment article for battery charging instructions.
- Ensure the headset has a clear line of sight to the devices at all times.
Branch / nozzle or controller not charging
- Ensure the input end of the USB C Y splitter cable is plugged into the VR headset.
- Ensure the output ends of the USB C Y splitter cables are plugged into the devices.
- Ensure the VR headset is turned on and charging from the hose reel.
FLAIM Trainer app on iPad doesn't load or shows a white screen
- Restart the app by double clicking the home button and swiping up.
- Re-run the app from the home screen.
- Ensure that the hose reel is turned on.
Nozzle doesn't function
- Ensure the branch / nozzle tracker is attached to the front of the branch / nozzle.
- Ensure the nozzle functions status indicator on the TV / display is green.
- If the status indicator is blue:
- Check AAA batteries in nozzle.
- Re-pair the branch. Refer to FLAIM Trainer Settings > Advanced setup – Adding new / replacement hardware.
Nozzle doesn't show correct water pattern or pattern is delayed
- Ensure no large RF generators or WIFI access points are too close to the system.
- Restart the hose reel.
- Disable heat suit and try with only the nozzle.
- Perform a branch / nozzle calibration. Refer to FLAIM Trainer Settings > Advanced setup – Adding new / replacement hardware.
Unable to feel the heat from the fire using the heat suit
- Ensure you are near the fire to feel radiant heat.
- Ensure the heat suit status indicator on the TV / display is green.
- If the status indicator is blue, ensure heat on is toggled on the iPad.
- If the status indicator is red, ensure the:
- Heat suit magnetic power clip is connected to the SCBA magnetic power port.
- Battery is connected firmly and is fully charged (by checking on charger or pushing the battery status button on the Milwaukee battery).
- Use a second battery to confirm.
- Ensure that the operating temperature does not exceed 30 degrees Celsius / 85 degrees Fahrenheit.
- Re-pair the heat suit. Refer to FLAIM Trainer Settings > Advanced setup – Adding new / replacement hardware.
Unable to hear breathing using the SCBA mask
- Ensure the lung demand valve hose is securely connected in the SCBA airline.
- Ensure the SCBA battery status indicator on the TV / display is green.
- Ensure the SCBA mask status indicator changes to yellow breathing in and orange breathing out.
- If the status indicator is blue:
- Ensure that the battery is connected firmly and is fully charged (by checking on charger or pushing the battery status button on the Milwaukee battery).
- Use a second battery to confirm.
- Ensure that the operating temperature does not exceed 30 degrees Celsius / 85 degrees Fahrenheit.
- Re-pair the SCBA. Refer to FLAIM Trainer Settings > Advanced setup – Adding new / replacement hardware.
Armband heartrate monitor remains flashing red / blue or biometrics displaying 0 on the iPad
- Press and hold the power button for 3 seconds to turn off.
- Press and hold the power button for 2 seconds to turn on.
- Re-pair the heartrate monitor. Refer to FLAIM Trainer Settings > Advanced setup – Adding new / replacement hardware.
- If the light is flashing red, this indicates the devices battery is low. Refer to the Know your equipment article for battery charging instructions.
Instructor view doesn't show on TV
- Ensure correct source is selected on the TV / projector.
- Ensure HDMI F to F adapter has a secure connection.
- Ensure HDMI cable is connected to the side of the hose reel.
- Ensure that the hose reel is turned on.
Support
For further support, contact your local distributor or in-country agent during business hours or email support@flaimsystems.com.