11. Troubleshooting and support


From time to time, it may be necessary to troubleshoot system faults and issues. The following list details possible solutions:


Floor height appears too high or, facing in the wrong direction

Short press the power button to make the headset sleep. A second short press wakes the headset.

Headset power on button.jpg

Whenever you see the spinning image, it’s important to look down at a clear floor (e.g. away from tables and chairs) to ensure accurate floor height calibration.


Hose tracker freezing

The hose tracker is optically tracked. Avoid blocking the line of sight between the headset and the tracker. Hold the hose instead of the tracker for best results.


Hose tracker / right controller not tracking

If a blue light is displayed on the controller or tracker, hold down the power button until the blue light turns off then single press the power button to turn on.

Hose Tracker Power On Button.jpg

If not resolved, restart the headset.


Controller not charging

Ensure you are charging the right controller. The left controller should not be used.

Charging the Controllers Lights.jpg

If using the split cable, ensure the single end is plugged into the power source and the other end is plugged into the controller / tracker.

Alternatively, use the USB A to USB C cable.


Charging the VR headset

Charge the VR headset by connecting the AC adaptor to a power outlet, then connecting it to the headset.

Charging the Headset.jpg

Note: It is not recommended to charge the headset while in use.


Shutting down the VR headset

Press and hold the VR headset power button for 5 seconds to shut down.

Headset power on button.jpg


The volume is too loud or too quiet

Use the controls on the bottom left-hand side of the VR headset to adjust the volume.

Headset volume controls.jpg



For further support, contact your local distributor or in-country agent during business hours. Alternatively, submit a support ticket here: https://support.flaimsystems.com/hc/en-us/requests/new.

Additional information can be found at vive.com/au/support/focus3 or on FLAIM's support portal https://support.flaimsystems.com/.

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